Operations Specialist / Dispatcher (m/f/d)

As a Dispatcher, you are responsible for the efficient planning, management, and monitoring of transport processes in day-to-day operations. You ensure the smooth execution of partially intermodal transport processes, the allocation and adherence to time slots, as well as communication between internal departments, customers, and partners/service providers. In addition, you ensure optimal use of resources and the minimization of CO₂ emissions.

Your tasks and responsibilities:

• Planning and coordination of partially intermodal transports, taking into account transit time, costs, and sustainability
• Monitoring of shipments and proactive communication in case of deviations
• Communication with drivers, customers, warehouse, customs, and external service providers
• Creation and maintenance of schedules, bookings, and transport documents
• Monitoring of time slots, loading and unloading processes
• Handling of deviations, complaints, and escalations
• Maintenance of transport data in TMS systems and creation of status reports
• Support in capacity planning and resource allocation
• Ensuring compliance with quality and safety standards

• Completed education in forwarding, logistics, or a comparable field
• At least 3 years of experience in operational land transport management and/or intermodal transport management
• Knowledge of customs and hazardous goods handling
• Confident use of transport management systems (TMS)
• Strong communication and organizational skills
• Resilience, flexibility, and ability to work in a team
• Confident use of MS O365
• Good German and English skills, both written and spoken

• As a family-owned company, we value flat hierarchies and appreciate direct and uncomplicated communication.
• Through attractive opportunities for further training and active leadership coaching, we ensure that you can continuously develop yourself.
• We are a reliable employer who offers you long-term prospects: With a permanent full-time position in the heart of Tyrol, we provide you with the security you need.
• Flexibility is important to us: We offer flexible working (time) models and home office options.
• You will benefit from modern working conditions and state-of-the-art IT and communication equipment.
• Additionally, you profit from our mobility package (Klimaticket Tyrol, bike leasing).
• As extras, we offer company benefits such as childcare facilities at our headquarters, training and development opportunities, electric cars & e-bikes for personal errands, as well as company events.